Allan Dermot

Allan Dermot

Продукты

Мероприятия

О нас

Allan Dermot works at Omind, contributing to AI-driven customer experience solutions for modern contact centers. He focuses on AI QMS, Voice AI, and CX technologies that help enterprises improve quality, compliance, and customer engagement at scale.

Недавние обновления

2026-08-21 10:37:20
Allan Dermot добавлена новая статья Artificial Intelligence
2026-08-21 10:37:20 - Доступно всем

How AI Call Center Auditing Improves Agent Performance Monitoring
Traditional call center quality assurance (QA) has long been a game of numbers and luck. In a typical operation, a human QA supervisor might manually review two or three calls per agent each month. That means roughly 98% to 99% of customer interactions go completely unreviewed. Valuable insights are lost, coaching opportunities are missed, and agents are often judged on a tiny, unrepresentative...
0 Комментарии 0 Поделились 0 Просмотры 0 предпросмотр 0 Отношения
Войдите, чтобы отмечать, делиться и комментировать!

2026-07-31 10:02:15
Allan Dermot добавлена новая статья Software Products & Services
2026-07-31 10:02:15 - Доступно всем

Bridging the Gap: How Accent Correction Software Empowers Global Customer Support Teams
In today’s hyper-connected digital economy, customer support is truly borderless. Companies routinely outsource or distribute their support operations across continents to provide 24/7 assistance. However, while globalized teams offer incredible operational advantages, they often introduce a hidden friction point: communication barriers. When a customer calls for urgent help, the last...
0 Комментарии 0 Поделились 0 Просмотры 0 предпросмотр 0 Отношения
Войдите, чтобы отмечать, делиться и комментировать!

2026-07-28 11:44:15
Allan Dermot добавлена новая статья Software Products & Services
2026-07-28 11:44:15 - Доступно всем

AI Call Center Auditing: How Smarter QA Software is Transforming Contact Centers
Remember the days of the traditional contact center Quality Assurance (QA) scorecard? A harried supervisor would randomly pull two or three recorded calls per agent, per month. They’d frantically check boxes on a clipboard, listen for compliance keywords, and grade the interaction. It was a tedious, highly subjective process that covered less than 2% of total customer interactions....
0 Комментарии 0 Поделились 0 Просмотры 0 предпросмотр 0 Отношения
Войдите, чтобы отмечать, делиться и комментировать!

2026-07-28 11:01:19

Allan Dermot обновить изображение профиля
2026-07-28 11:01:19 - Доступно всем

0 Комментарии 0 Поделились 0 Просмотры 0 предпросмотр 0 Отношения

Войдите, чтобы отмечать, делиться и комментировать!

Больше