Allan Dermot

Allan Dermot

About

Allan Dermot works at Omind, contributing to AI-driven customer experience solutions for modern contact centers. He focuses on AI QMS, Voice AI, and CX technologies that help enterprises improve quality, compliance, and customer engagement at scale.

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2026-08-21 10:37:20
Allan Dermot ha aggiunto una foto Artificial Intelligence
2026-08-21 10:37:20 - Pubblico

How AI Call Center Auditing Improves Agent Performance Monitoring
Traditional call center quality assurance (QA) has long been a game of numbers and luck. In a typical operation, a human QA supervisor might manually review two or three calls per agent each month. That means roughly 98% to 99% of customer interactions go completely unreviewed. Valuable insights are lost, coaching opportunities are missed, and agents are often judged on a tiny, unrepresentative...
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2026-07-31 10:02:15
Allan Dermot ha aggiunto una foto Software Products & Services
2026-07-31 10:02:15 - Pubblico

Bridging the Gap: How Accent Correction Software Empowers Global Customer Support Teams
In today’s hyper-connected digital economy, customer support is truly borderless. Companies routinely outsource or distribute their support operations across continents to provide 24/7 assistance. However, while globalized teams offer incredible operational advantages, they often introduce a hidden friction point: communication barriers. When a customer calls for urgent help, the last...
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2026-07-28 11:44:15
Allan Dermot ha aggiunto una foto Software Products & Services
2026-07-28 11:44:15 - Pubblico

AI Call Center Auditing: How Smarter QA Software is Transforming Contact Centers
Remember the days of the traditional contact center Quality Assurance (QA) scorecard? A harried supervisor would randomly pull two or three recorded calls per agent, per month. They’d frantically check boxes on a clipboard, listen for compliance keywords, and grade the interaction. It was a tedious, highly subjective process that covered less than 2% of total customer interactions....
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2026-07-28 11:01:19

Allan Dermot updated the profile picture
2026-07-28 11:01:19 - Pubblico

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