Allan Dermot

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Allan Dermot works at Omind, contributing to AI-driven customer experience solutions for modern contact centers. He focuses on AI QMS, Voice AI, and CX technologies that help enterprises improve quality, compliance, and customer engagement at scale.

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2026-07-28 11:44:15
Allan Dermot agregó una foto Software Products & Services
2026-07-28 11:44:15 - Público

AI Call Center Auditing: How Smarter QA Software is Transforming Contact Centers
Remember the days of the traditional contact center Quality Assurance (QA) scorecard? A harried supervisor would randomly pull two or three recorded calls per agent, per month. They’d frantically check boxes on a clipboard, listen for compliance keywords, and grade the interaction. It was a tedious, highly subjective process that covered less than 2% of total customer interactions....
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2026-07-28 11:01:19

Allan Dermot updated the profile picture
2026-07-28 11:01:19 - Público

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