In the competitive world of automotive dealerships, providing fast, transparent, and customer-centric service is no longer optional—it is essential. Customers expect seamless communication, convenient scheduling, and reliable service outcomes. Xtime offers a comprehensive solution that addresses these needs, helping dealerships optimize their service departments while boosting customer satisfaction and revenue.

What is Xtime?

Xtime is an advanced automotive service experience platform that is part of the Cox Automotive ecosystem. It is designed to enhance fixed operations by streamlining workflows, improving customer engagement, and increasing service profitability. From scheduling appointments to vehicle inspections and targeted marketing, Xtime provides dealerships with a unified platform to manage all aspects of their service operations. 

The platform focuses on enabling dealerships to “service more cars in less time,” making the entire service process efficient for staff and convenient for customers.

Key Features of Xtime

1. Schedule: Smart Appointment Management

Xtime’s Schedule feature allows customers to book service appointments online via phone or computer. By providing real-time availability, it helps dealerships optimize service bay usage and manage workload effectively. Service advisors can also present recommended services, pricing, and financing options upfront, building trust and increasing approval rates. 

2. Engage: Personalized Customer Communication

The Engage tool focuses on enhancing the customer experience with personalized communication. Customers receive real-time updates via text, can approve repairs digitally, and even make payments online before service completion. This reduces wait times and creates a smoother, more transparent service journey.

3. Inspect: Digital Vehicle Inspections

With Inspect, technicians can perform thorough vehicle inspections and share photos or videos of necessary repairs with customers. This visual evidence helps customers understand the issues, facilitating faster approvals for recommended services and increasing overall repair order value. 

4. Invite: Service Marketing and Retention

The Invite feature is a service marketing tool that encourages repeat visits. By sending personalized messages and offers based on past visits or declined repairs, dealerships can fill empty shop time, boost repair orders, and maintain customer loyalty.

5. Seamless Integrations

Xtime integrates with dealership management systems (DMS), CRM platforms, and payment processors. These integrations create a connected ecosystem that allows dealerships to enhance operations without overhauling existing systems.

Benefits of Xtime

Increased Efficiency

Xtime automates routine tasks such as scheduling, reminders, and follow-ups, allowing staff to focus on providing quality service rather than administrative duties.

Higher Revenue

Dealerships using Xtime often see significant growth in repair order value due to improved service approvals and targeted marketing campaigns. Its full suite can increase service revenue by nearly 50% per repair order. 

Enhanced Customer Experience

From convenient online booking to transparent repair explanations and fast checkout, Xtime creates a superior service experience that builds long-term customer loyalty.

Better Team Collaboration

Centralized service information allows technicians, advisors, and management to work together efficiently, reducing errors and speeding up service delivery.

Why Xtime is Different

Xtime stands out because it combines operational efficiency with a customer-first approach. Unlike traditional service tools that focus solely on internal processes, Xtime ensures that customers are informed, engaged, and confident throughout their service journey. Its robust analytics, digital inspections, and marketing features provide dealerships with insights and tools to maximize revenue while maintaining excellent customer relationships.

Additionally, Xtime’s scalability and proven results make it suitable for dealerships of all sizes, offering measurable improvements in service efficiency, customer satisfaction, and profitability. 

Xtime is more than a service management platform—it is a transformative solution for modern automotive dealerships. By integrating intelligent scheduling, real-time communication, digital inspections, and marketing tools, Xtime enables dealerships to deliver faster, smarter, and more transparent service.

In a rapidly evolving automotive industry, dealerships that adopt Xtime gain a competitive advantage by improving operational efficiency, increasing revenue, and building stronger customer relationships. For dealerships aiming to stay ahead, Xtime is the key to creating an exceptional service experience that benefits both customers and the business.