From Chatbot to Closer: AI Reshapes the Sales Funnel
Most people still picture a chatbot as a glorified FAQ box. Type a question, get a canned answer, give up and email support instead. That picture is out of date.
Conversational AI for customer support has moved upstream. It no longer just answers questions after a sale. It now shapes what happens before one, asking the right follow up question, sorting a curious visitor from a ready buyer, and...
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