Service BDC: Strengthening Customer Retention and After-Sales Growth in Automotive Dealerships
In the automotive industry, success doesn’t end with selling a vehicle. The real long-term value comes from after-sales service, repeat visits, and customer loyalty. To manage this effectively, dealerships rely on a Service BDC (Business Development Center). A Service BDC is a specialized team that handles customer communication related to vehicle servicing, ensuring timely appointments,...
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