Hotel Customer Service Agent responsible for front office operations, including reservations, check-in/out, payments, room assignments, and guest services. Acts as primary representative to guests, resolving complaints, maintaining logs, and ensuring policy compliance. Handles phone, luggage, lost & found, parking, and lobby upkeep. Provides emergency support, uses office software, and demonstrates strong customer service, communication, and problem-solving skills.
Hotel Customer Service Agent responsible for front office operations, including reservations, check-in/out, payments, room assignments, and guest services. Acts as primary representative to guests, resolving complaints, maintaining logs, and ensuring policy compliance. Handles phone, luggage, lost & found, parking, and lobby upkeep. Provides emergency support, uses office software, and demonstrates strong customer service, communication, and problem-solving skills.
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